FAQ S.A.S. Auto Service

Our business opened in 2018 and has grown steadily by focusing on quality service and customer satisfaction.

We service most domestic and import makes and models. If you have a specialty or performance vehicle, call ahead for compatibility.

Our technicians have extensive hands-on experience and training. We emphasize continual education in diagnostics, programming, and safe repair practices.

Repair times vary by complexity and parts availability. We provide estimated timelines with your written estimate.

Shuttle and loaner options vary. Please ask our service advisor when booking and we will advise on availability. Mobile service minimizes customer need for transportation in many cases.

We provide status updates by phone during work and can arrange text or email updates upon request.

For manufacturer recalls, contact your dealer first for guidance. For warranty repairs covered outside dealerships, we handle certain repairs on a case-by-case basis—contact us to discuss.

Yes—S.A.S. Auto Service provides mobile repair services throughout Crawfordville and surrounding areas. Many services including brake changes, CV axle replacements, battery service, and some diagnostics can be performed on location. For mobile service requests, call (800) 788-4575 and provide your location and a description of the issue. We will dispatch a technician when available.

Response times vary based on location and current job queue. Provide your location and we will give an estimated arrival time.

Yes—we coordinate towing when necessary and can transport vehicles to our site for repairs.

Minor engine fixes and diagnostics may be performed, but major repairs typically require the shop for proper tools and safety.

Diagnostics are charged based on the time and tools required. Typically, the diagnostic fee is applied toward the repair cost if you proceed with the recommended repairs. We will confirm this when providing your estimate. 

Diagnostics can take anywhere from 30 minutes for simple code checks to several hours for complex, intermittent issues that require extended data logging and road testing. We provide an estimate for diagnostic time during intake. 

We guarantee thorough diagnostic effort and provide documented findings. If a recommended repair fails to resolve the issue, we re-evaluate and pursue further testing as part of our service warranty process.

Yes. We provide vehicle programming and calibration services necessary after ECU replacements, sensor swaps, or components that require calibration to ensure proper integration.

Programming times vary depending on the module and vehicle model—from 30 minutes for simple sensor registration to multiple hours for full ECU reflashes that require downloads and calibrations.

Programming may clear codes if they were caused by outdated software or learned faults. If a hardware issue exists, codes will return until the hardware is repaired.

For many vehicles we can perform programming in our shop using professional tools. Certain manufacturer-locked procedures may require dealer-level access; we will advise you if dealer intervention is necessary.

Yes. We can program new keys and immobilizer data for many makes and models. Bring proof of ownership and identification for security reasons.

Common causes include low refrigerant levels (leak), failed compressor clutch, clogged expansion valve, or a failed condenser or blower motor. Diagnostics identify the root issue.

Annual inspections before summer are recommended. Leaks or loss of performance should be addressed promptly to avoid compressor damage.

Yes. Low refrigerant leads to inadequate lubrication and increased heat in the compressor, potentially causing failure.

Certain mobile services—diagnostics, leak detection, and small refrigerant recharge—can be performed on-site. Larger repairs typically require our shop.

Repair times depend on complexity. Simple recharges and leak sealing may be done the same day, while compressor or evaporator replacements may take longer.

Yes. Our combination of advanced tools, systematic testing, and experienced technicians is aimed at solving previously unresolved or intermittent electrical problems.

Often one failure can cause multiple module warnings due to shared wiring or communication issues. Diagnostics identify the root cause and limit repairs to necessary components.

A parasitic draw or charging system failure can drain a battery. We perform draw tests and charging tests to isolate the source.

Hybrid and high-voltage electric systems require specialized training and equipment. Please call ahead so we can advise on capabilities or refer you to certified hybrid/electric specialists.

We provide competitive, transparent pricing with written estimates. If unexpected issues arise, we contact you before proceeding.

Costs depend on the service provided and parts needed. Our technician will provide an estimate before performing services.

We accept major credit cards, debit, cash, and most major payment methods. Check with our front desk for details.

Warranty terms vary by service and part supplier. We provide clear warranty details on your invoice before scheduling work.  Programming performed as part of a repair is typically covered by the repair warranty provided by S.A.S. Auto Service; third-party firmware updates may have separate terms. 

Yes. We document damage, provide written estimates, and communicate with insurance adjusters to expedite claim approvals when possible.

You will receive an itemized invoice, diagnostic reports, and any warranty documentation related to parts and labor.

Yes. We provide condition photos, diagnostic images, and repair documentation to support insurance claims and adjuster reviews.

We may have images of similar make and model work. Request specifics when you call, and we’ll share relevant examples or explain the process in detail.

Yes—our gallery is updated regularly with recent work to reflect current procedures, tools, and shop conditions.